PURC resolves 98% of customer complaints in Western Region

The Public Utility Regulatory Commission (PURC) says it has resolved 1,036 out of the 1,064 customer complaints received in the Western Region against the Electricity Company of Ghana (ECG) and Ghana Water Company between the period of January to August 2022.

“The breakdown is that ECG received a total of 966 complaints, and then they were able to resolve 958.

Ghana Water received 75 of such complaints, and then they were able to resolve 72 of the complaints”.

He said when such complaints are brought, investigations are carried out “to convince ourselves that what the customer is complaining about is true, and then we resolve them.

The Western Regional Manager of the PURC, Jonathan Akwetey, however, shed light on complaints filed against customers by utility providers.

So in the period under review, the commission received 23 of such complaints, and then we were able to resolve six of them

So those complaints are pending and in due course, we will be able to resolve those ones,” he added.