Internet and data service provider, K-NET, has rejected claims that some technical issues with its system caused delays at the Midland Savings and Loans company, Shiashie branch in Accra, a situation that prevented the company from dispensing services to a woman who was assaulted by a police officer.
Lance Corporal Frederick Amanor was captured in a video last week violently beating up Patience Osafo, who was reportedly at the Midland Savings and Loans banking hall to withdraw money.
In the video, the police officer, who was armed with an assault rifle, is seen beating up the woman.
The viral video sparked public outrage, attracting condemnation from every Ghanaian.
Lance Corporal Fredrick Amanor, has subsequently been detained by police pending further investigations.
There were reports that the company could not serve the assaulted woman and other customers due to internet challenges at the branch. This is in spite of previous reports that the bank may be having liquidity challenges, hence the struggle to serve their customers.
But K-NET, the company that provides data services for Midland Savings and Loans in a statement said they cannot take the blame because its system did not go down.
The K-NET statement said as a telecom service provider it has laid down means of reporting systems downtime and poor service which includes e-mails, WhatsApp and phone calls 24 hours a day.
The company said: “In this case, our reporting records show that Midland has at no point reported any issues of downtime or poor service (slow internet speed) to K-NET. Our live monitoring did not indicate a downtime or slow connectivity of service to Midland.”
“If the media reports and accounts of the assaulted lady at the Midland premises is anything to go by, it will mean that the problems with the backup service as suggested by the Owner would have taken 72 hours or more and would have warranted some reporting through any of our channels. That K-NET, as was confirmed by the Owner of Midland, is a backup internet service provider. It is indeed, farfetched to blame the incident that allegedly occurred on the premises of Midland, on a service provider.”
K-NET also said it took pains to audit the system in question “and has not identified any faults or challenges with service to Midland, especially over the time span within which the incidence at Midland is said to have taken place.”
Below is the full statement from K-NET:
By: Godwin Akweiteh Allotey/citinewsroom.com/Ghana