A method for improving bot effectiveness by recognising implicit customer intent in contact centre conversations - www.asempanews.com

The more your business grows, the more it costs to deliver 24/7 customer service.

A SaaS chatbot business ecosystem has been steadily growing since the F8 Conference when Facebook’s Mark Zuckerberg unveiled that Messenger would allow chatbots into the app.

It allows the developer to create chatbots and modern conversational apps that work on multiple platforms like web, mobile and messaging apps such as Messenger, Whatsapp, and Telegram.

Task-oriented chatbots are single-purpose programs that focus on performing one function.

What’s more, these chatbots continue to learn and refine their responses as they collect more and more conversational data.

REVE Chat is application that enables you to connect your customers using video, live chat, bots, and more?

There are retail bots designed to pick and order groceries, weather bots that give you weather forecasts of the day or week, and simply friendly bots that just talk to people in need of a friend